Get in Touch With Us
Got a question about one of our reviews, spotted something that needs updating, or just want to tell us what matters most to you when picking a fast payout casino? This page covers how to reach the Online Casino Ireland team and what we can actually help with.
Ways to Get in Touch
Email is the best route to us. Send your message to [email protected] and a member of our team will read it — we don't rely on automated replies to do the talking for us. We aim to get back to you within a couple of working days, though it can take a bit longer if we're mid-way through updating our rankings or checking a batch of casino sites.
A short line explaining what your message is about helps us route it to the right person and get you a useful answer faster, rather than a generic one.
What We Can Help With
- Questions about our reviews or ratings — If you want to know why a particular site sits where it does in our rankings of fastest payout online casinos, or how a specific bonus works, ask away.
- Corrections — Payout times, licensing details, bonus terms and payment options change often at online casinos. If you've noticed something on the site that looks out of date, we'd rather hear it from you than leave it wrong.
- Content suggestions — If there's a payment method, a game type or a casino you'd like us to look at and cover, let us know. Reader input genuinely shapes what we write about next.
- Partnership or business enquiries — If you represent a casino operator or a related business and want to discuss working with us, introduce yourself and outline what you have in mind.
- Responsible gambling concerns — If you or someone you know is struggling with their gambling, mention this in your message and we'll point you towards appropriate support services rather than leaving you without help.
What We Can't Do
We're an independent review and comparison site, not a casino operator. That means we can't process deposits or withdrawals, access anyone's player account, resolve a dispute with a specific casino, or speed up a pending payout. For account issues — a delayed withdrawal, a bonus that hasn't credited, or verification problems — the casino's own customer support team is the right first port of call, since they're the only ones with access to your account. If a casino's support hasn't resolved things and it's licensed appropriately, its regulator or an independent dispute resolution service may be able to step in.
If you're weighing up which online casino to join in the first place, our reviews and comparison tables are there to help with that decision — including how quickly different sites tend to process withdrawals, what payment methods they accept in euro, and what their licensing looks like.
How We Handle Your Message
Every email is read by a real person on our editorial side. We don't share your details with third parties for marketing purposes, and we only use what you send us to answer your question or, where relevant, to correct something on the site. If your enquiry touches on something we've published — a rating, a claim about payout speed, or a bonus term — we'll check it against our current research before replying.
Looking for Something Specific?
If your question is really about where to play rather than how to reach us, our reviews of fast-payout casinos and our page on trusted non-GamStop casinos for UK players might get you there faster than an email. Either way, we're happy to hear from you — thanks for taking the time to read this far.